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CUSTOMER CARE
Shipping, Returns & Delivery
Everything you need to know regarding secure insured logistics, showroom collection, and our lifetime exchange policies.
100% Insured Transit
Armoured courier delivery
7-Day Returns
On ready-stock designs
Lifetime Exchange
Transparent metal buyback
Heirloom Box
Signature velvet packaging
Policies & Protocols
Every Lal Chand Handa shipment is 100% insured against loss, transit damage, or theft until the moment it is signed for by the recipient. We partner exclusively with specialized high-value courier services.
- Domestic Delivery Time: Ready stock pieces ship within 3–5 business days. Bespoke and made-to-order creations typically require 2–3 weeks crafting time.
- Secure Delivery Protocol: A physical signature and government photo ID match is required upon delivery.
VISIT OUR ATELIER
Experience Exceptional Craftsmanship in Person
We invite you to our showroom for a private consultation, or connect directly with our jewellery concierge on WhatsApp.